Delivery & Returns

At Cash Traders, we aim to provide a fast, secure, and reliable delivery and returns service for all our customers.

Please read the information below carefully before placing your order.

Free 12-Month Warranty

Every new phone purchased from Cash Traders comes with a free 12-month warranty for your peace of mind.

This warranty covers eligible faults that are not caused by accidental damage, liquid damage, misuse, or unauthorised repairs.

For full warranty details, please refer to our Warranty Policy or contact us directly.

Delivery Options

We offer secure and reliable delivery services across the UK.

Standard Delivery Service

We primarily use Royal Mail Next Day Special Delivery or other secure signed-for courier services to ensure your order arrives safely and on time.

Alternative Courier Services

Where available, customers may also be offered an alternative courier service at checkout.

Collection Option

If you prefer, you may also choose to collect your order in person from our store, where available.

How Delivery Works

1. Place Your Order

Choose your product and complete your purchase using your preferred delivery or collection option.

2. Order Confirmation

Once your order is placed successfully, you will receive an order confirmation email or message.

3. Dispatch and Delivery

Your order will be securely packed and dispatched using the selected delivery method.

4. Receive or Collect Your Order

Your order will either be delivered to your chosen address or made available for in-store collection, depending on the option selected at checkout.

Delivery Notes

• Delivery times are estimated and may vary during busy periods.
• A signature may be required upon delivery.
• Customers are responsible for providing the correct delivery address.
• We are not responsible for delays caused by courier services, weather, or circumstances beyond our control.

Returns Policy

We want you to shop with confidence at Cash Traders.

If you wish to return an item, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Conditions

To be eligible for a full return, the item must be returned:

• In the same condition as it was sold
• Unused
• With all original accessories
• In the original packaging
• With any security seals intact
• Without signs of damage, tampering, or misuse

Important Notice for Brand New / Sealed Devices

If the device was sold as brand new or sealed, it must be returned:

• Unopened
• With the seal still fully intact

If the seal has been opened

If you choose to return a brand new device after opening the seal, a 25% restocking fee may apply.

This is because once a sealed device has been opened, it may no longer be resold as brand new.

Returns We Cannot Accept

We may not be able to accept a return if:

• The item is returned damaged
• The device has been used beyond normal inspection
• The item is missing parts, accessories, or packaging
• Security seals have been removed or tampered with
• The device has been locked, altered, or modified
• The product is not returned in the condition it was sold in

Missing Components

A returned product may not be accepted if any included item is missing, including but not limited to:

• Charger
• Cable
• Box
• Accessories
• Manuals
• Inserts
• SIM tool (if included)
• Any promotional or bundled items

The item must be returned as a complete package where applicable.

Proof of Purchase

To process a return, customers must provide:

• A valid proof of purchase
• Order number, receipt, or confirmation from the Cash Traders online store

Returns without proof of purchase may be delayed or refused.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method.

Refund Time

Refunds are usually completed within a reasonable timeframe in accordance with applicable consumer legislation and payment provider processing times.

Please note:

• Shipping costs may be non-refundable unless the item is faulty or not as described.
• Any applicable deduction (such as a restocking fee) will be explained before refund completion.

Faulty or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged on arrival
• Incorrect
• Not as described

please contact us as soon as possible so we can resolve the issue quickly.

In such cases, you may be entitled to a repair, replacement, exchange, or refund in line with your consumer rights.

How to Start a Return

To request a return, please contact us through our website and provide:

• Your order number
• Your full name
• The reason for return
• Clear photos (if the item is faulty or damaged)

We will then guide you through the next steps.

Contact Us

If you have any questions regarding delivery, returns, or your order, please contact us via:

Website: cashtraders.co.uk
Contact Page: cashtraders.co.uk/contact