Privacy Policy

At Cash Traders, we are committed to protecting your privacy and handling your personal data in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website cashtraders.co.uk.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Cash Traders
Website: cashtraders.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us through our website contact page or support email.

2. Information We Collect

We may collect the following types of personal and technical information:

Personal Information

When you use our website, create an account, place an order, contact us, or submit a device for sale/trade, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information (processed securely through third-party providers)
• Order details
• Device details submitted for trade-in, sale, or valuation
• Messages or inquiries you send us

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process orders and payments
• Deliver products and services
• Manage customer accounts
• Respond to inquiries and support requests
• Process trade-in, buyback, or device sale requests
• Improve website performance and user experience
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory obligations
• Send important service updates related to your order or account
• Send marketing emails or promotions (only if you have opted in)

4. Legal Basis for Processing (UK GDPR)

If you are located in the United Kingdom or European Economic Area, we process your personal data under one or more of the following legal bases:

• Contractual necessity – to fulfill orders, provide services, or respond to requests
• Legitimate interests – to improve our website, prevent fraud, and operate our business
• Legal obligation – to comply with tax, accounting, or legal requirements
• Consent – where required, such as for certain marketing communications or optional cookies

5. Payments

We do not store full payment card details on our servers.

Payments may be processed securely through trusted third-party payment providers. These providers handle your payment information according to their own privacy and security policies.

We recommend reviewing the privacy policies of any payment provider used during checkout.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

• Website functionality
• User sessions and login management
• Analytics and traffic monitoring
• Shopping cart functionality
• Security and fraud prevention
• Marketing or advertising (if applicable)

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

7. How We Share Your Information

We do not sell your personal data.

We may share your information only when necessary with trusted third parties such as:

• Payment processors
• Delivery and courier companies
• Hosting and cloud service providers
• Website analytics providers
• Technical support and development providers
• Legal, accounting, or compliance advisers
• Fraud prevention or law enforcement authorities where required by law

All third parties are expected to protect your data and only use it for legitimate business purposes.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration.

This may include:

• SSL/HTTPS encryption
• Secure servers and hosting
• Database protection measures
• Access control for internal systems
• Monitoring for suspicious activity

However, no online system can be guaranteed to be 100% secure, and you use the website at your own risk.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Fulfill transactions
• Maintain records for tax/accounting purposes
• Resolve disputes
• Comply with legal obligations

When your information is no longer needed, we will securely delete or anonymize it where appropriate.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Request restriction of processing
• Object to certain uses of your data
• Request transfer of your data (data portability)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details available on our website.

11. Third-Party Services and Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third-party services.

We encourage you to review their privacy policies before submitting any personal information.

12. International Data Transfers

Some of our service providers may process or store data outside the United Kingdom. Where this happens, we take reasonable steps to ensure your data is protected in accordance with applicable data protection laws.

13. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through:

Website: cashtraders.co.uk
Contact Page: cashtraders.co.uk/contact

Recommended extra note for your site

Since you are likely buying/selling phones and electronics, you may also want to add a line like this:

Device Data Responsibility

Customers are responsible for removing personal accounts, passwords, and personal data from devices before selling, trading in, or sending devices to us. While we take reasonable steps during inspection and processing, Cash Traders is not responsible for data left on a device submitted by a customer.